英语投诉信回复范文

英语投诉信的回复需要既体现出对客户问题的重视，又要保持礼貌和专业。以下是对您提供的文本内容的修改和润色，以提升内容的质量并纠正可能的错误。

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**Dear Sir or Madam,**

I hope this message finds you well. I am writing to address the concerns you have expressed regarding the city library over the past year.

**Your frustration with the long lines for assistance and computer catalog usage is understood.** We have observed these crowded conditions and wish to offer solutions to enhance your library experience.

**To mitigate the issue,** we suggest visiting the library during less busy periods, which are typically between 11:30 AM to 2:30 PM and 5:30 PM to 7:30 PM. At these times, you should find assistance and catalog usage to be more readily available.

We appreciate your feedback on the library services and would like to know how you feel about this proposal. Please do not hesitate to inform us of your thoughts.

**Yours sincerely,**

[Your Name]

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**Dear Sir or Madam,**

I am pleased that your refrigerator arrived on time as scheduled. However, it has come to our attention that there is an issue with the refrigeration unit.

**Upon using the refrigerator for a few days,** you may have noticed that food stored in the cooling compartment spoils at an accelerated rate. A temperature check revealed that it averages around 15℃, which is outside the standard range of 0℃ to 9℃.

This problem has indeed affected your normalcy. We would like to resolve this matter promptly and request that you inform us if a repairman can be sent to address the issue at your earliest convenience.

**We hope for your understanding and cooperation.**

**Yours sincerely,**

[Your Name]

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**Dear Sir or Madam,**

I am writing to register a complaint about the telephone bill I recently received from your office. I was shocked to find discrepancies in the charges, particularly for two international calls.

**Upon contacting your Complaints Department,** I was met with an extremely rude response. The staff member interrupted me repeatedly and even implied that the error was my fault.

This kind of customer service is unacceptable. I urge that the staff member be properly disciplined and educated on proper client interaction. I also expect a formal apology for the inconvenience caused.

**I would appreciate a prompt response to this matter.**

**Sincerely,**

[Your Name]

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以上文本润色更正了时态，使得语言更加正式和礼貌，同时保持了原意的一致性。